Q1: Can the sample charge be refunded or deducted from the payment for goods?
A1: As long as the order is placed with us, yes.
Q2: Can the mould charge be refunded or deducted from the payment for goods?
A2: As long as the order quantity is big enough, yes.
Q3: What is your sample time?
A3: Usually, about 1~3 working days.
Q4: What is your mass production lead time?
A4: Models in stock can be shipped within 24 hours. For 50pcs-5000pcs at 2-5days. For 5000pcs-20000pcs at 7-
15days.
Q5: What is your MOQ[Minimum Order Quantity]?
A5: Generally speaking, 50 pcs per style
Q6: Can you do a custom logo on the products?
A6: Yes, We can print your logo or company name etc in our products by silk screen printing; The minimum
quantity for silk screen printing is 2000pcs per logo;
Q7: Can we order the color we want?
A7: If your order quantity meets the MOQ of painting products, yes. For more information,please kindly contact
our salesman.
Q8: What is your working time?
A8: Monday to Saturday, 09:00 ~ 21:00 (Beijing Time). If any emergency, we are reachable at any time by mobile
phone.
Q9: To whom should we send our complaint about your product or service?
A9: Please kindly write down your complaint with all details and send to us. Our complaint handling center
will reply you in 24 hours.